UNEMPLOYMENT INSURANCE ASSOCIATE II
I. NATURE OF WORK:
This is the experienced level of paraprofessional work in Unemployment Insurance involving responsibility for making minor determination of eligibility under the Maryland Unemployment Law or under special or temporary programs.
An employee in this class may be responsible for rendering determinations involving Unemployment Insurance Claims of a less complex but disputed nature, such as disputed claims, appeals and overpayments. The employee must exercise judgment within the framework of the law and the technical guidance of the supervisor or an Unemployment Insurance Specialist. The employee must have, or gain, a thorough knowledge of the law in order to arrive at decisions or to interpret particular elements of the law to claimants, employers and other interested parties. Additionally, this employee must exercise tact and integrity in dealings with a wide variety of people from different economic and social backgrounds. An employee in this class may receive training in and perform the duties of the next higher grade. Work may at times involve a combination of the duties of this class and lower classes. In county local offices employees may perform Employment Service work as an incidental duty.
An employee in this class receives general supervision from an Unemployment Insurance Associate Supervisor or other designated supervisory personnel. Work effectiveness is determined through review of work assignment and evaluation of satisfactory handling of claims. Normally, no other employees are supervised but supervision, guidance and training may be exercised over Unemployment Insurance Aides and assigned clerical employees.
II. EXAMPLES OF WORK: (Examples are illustrative only)
Interviews claimants for Unemployment Insurance to obtain and record necessary routine information, to include disputed eligibility status, pension payments and sick claims;
Explains and informally interprets laws governing Unemployment Insurance, to employers, claimants and others within the meaning of the law. This will include inquiries by telephone and correspondence related to general eligibility, appeal requests and procedures, severance and holiday pay, return to work confirmation, etc.;
Obtains work and wage information from claimants and/or employers to establish an earnings record in case of complicated disputed claims;
UNEMPLOYMENT INSURANCE ASSOCIATE II
Page 2
Refers questionable cases of a highly complex nature (most probably leading to a major non-monetary determination) to an Unemployment Insurance Specialist for an intensive fact-finding interview;
Determines monetary eligibility of full-time students earning wages in a part-time or temporary capacity;
May represent the Employment Security Administration at Referee, Appeal Board and other internal hearings, to explain factual information;
Performs the routine periodic interview involving availability for, ability to, and job search for work, especially for claimants who are job or labor market attached;
Conducts group benefit rights interview (B.R.I.) advising claimants of their rights and responsibilities under the law, to include the supplemental interview for ex-federal employees and former military personnel;
Makes minor non-monetary determinations of out-of-state claims based on information received from the agent state;
May assist in technical guidance and training of subordinate personnel, including intermittent help;
May prepare determinations on disputed claims, appeals and over-payments;
Performs other necessary duties as required.
III. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Working knowledge of business English and arithmetic; of Unemployment Insurance laws, rules and regulations;
Elementary knowledge of environmental and cultural factors influencing the behavior of individuals applying for Unemployment Insurance benefits;
Introductory knowledge of interviewing techniques;
Ability to interview, evaluate facts and draw valid conclusions from documentary evidence; to exercise sound and impartial judgment in analyzing information and making decisions; to establish and maintain effective and harmonious working relationships with the general public, claimants, employers and co-workers; to use tact and discretion in dealing with the public; to organize daily work plans; to present ideas.
UNEMPLOYMENT INSURANCE ASSOCIATE II
Page 3
IV. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Education: Graduation from a standard high school or possession of a State high
school equivalence certificate.
Experience: One year of full-time paid employment in the Maryland State
classification of Employment Security Associate Trainee or
Unemployment Insurance Associate I or equivalent classification in
the Employment Security Administration.
V. LICENSES, REGISTRATIONS AND CERTIFICATES:
NOT APPLICABLE.
UNEMPLOYMENT INSURANCE ASSOCIATE II
An examination for this class is not given by the Department of Budget and Management. Advancement to this level is determined by the appointing authority on the basis of job performance as evidenced by ability, work experience, understanding of the overall agency program and personal motivation.
DATE ADOPTED: January 1, 1975
DATE REFORMATTED: December 1, 2003
Class specifications are broad descriptions covering groups of positions used by various State departments and agencies. Position descriptions maintained by the using department or agency specifically address the essential job functions of each position.
APPROVED: ___________________________________
Director, Division of Salary Administration
and Position Classification
ไม่มีความคิดเห็น:
แสดงความคิดเห็น