The Insurance Regulatory and Development Authority (IRDA)
Reforms were initiated with the passage of Insurance Regulatory and Development Authority (IRDA) Bill in 1999. IRDA was set up as an independent regulatory authority, which has put in place regulations in line with global norms.
IRDA has been framing regulations and registering the private sector insurance companies. It launched of the IRDA online service for issue and renewal of licenses to agents. So far, there are 13 life insurance companies and 14 general insurance companies. Premium rates of most general insurance policies come under the purview of the government appointed Tariff Advisory Committee.
Powers, Duties & Functions of IRDA
The IRDA Act, 1999 lays down the duties, powers and functions of IRDA. The Authority shall have the duty to regulate, promote and ensure orderly growth of the insurance business and re-insurance business.
The powers and functions of the Authority shall include,
(a) issue to the applicant a certificate of registration, renew, modify, withdraw, suspend or cancel such registration;
(b) protection of the interests of the policy holders in matters concerning assigning of policy, nomination by policy holders, insurable interest, settlement of insurance claim, surrender value of policy and other terms and conditions of contracts of insurance;
(c) specifying requisite qualifications, code of conduct and practical training for intermediary or insurance intermediaries and agents;
(d) specifying the code of conduct for surveyors and loss assessors;
(e) promoting efficiency in the conduct of insurance business;
(f) promoting and regulating professional organisations connected with the insurance and re-insurance business;
(g) levying fees and other charges ;
(h) calling for information from, undertaking inspection of, conducting enquiries and investigations including audit of the insurers, intermediaries, insurance intermediaries and other organisations connected with the insurance business;
(i) control and regulation of the rates, advantages, terms and conditions that may be offered by insurers in respect of general insurance business not so controlled and regulated by the Tariff Advisory Committee
(j) specifying the form and manner in which books of account shall be maintained and statement of accounts shall be rendered by insurers and other insurance intermediaries;
(k) regulating investment of funds by insurance companies;
(l) regulating maintenance of margin of solvency;
(m) adjudication of disputes between insurers and intermediaries or insurance intermediaries;
(n) supervising the functioning of the Tariff Advisory Committee;
(o) specifying the percentage of premium income of the insurer to finance schemes for promoting and regulating professional organisations engaged in insurance and reinsurance business;
(p) specifying the percentage of life insurance business and general insurance business to be undertaken by the insurer in the rural or social sector; and
(q) exercising such other powers as may be prescribed
IRDA’s Cell for redressal of grievances of Policyholders
The IRDA has a cell that receives and looks into complaints from policyholders—Life and Non-life grievances are handled separately. The Cell plays a facilitative role by taking up such complaints with the respective insurers.
Cases of delay/non-response: Cases of delay/non-response in matters relating to policies and claims are taken up with the insurers for speedy disposal.
Claims/policy contracts in dispute: Complaints relating to these are analysed and insurers are advised to examine the same. If required, their attention is called to specific issues for examination/re-examination. However, if the insurer does not change its stand even after examination/re-examination, the complainant is informed of the same. The Authority does not carry out any adjudicaton. For this, the complainant would have to approach the appropriate judicial channel.
Contact information:
Complaints against Non-life insurance companies:
Y.Priya Bharath,Deputy Director/ LVS Sunitha, Junior Officer,
Insurance Regulatory and Development Authority,
Parisrama Bhavanam, 5-9-58/B,
Basheerbagh: 500 004
Phone: 040- 55820964, 55787938: Ext: 128/119
E-mail: ypriyab@irdaonline.org, sunithalvs@irdaonline.org
Complaints against Life Insurance Companies:
Sanjay Nene,
Officer on Special Duty,
Insurance Regulatory and Development Authority,
Parisrama Bhavanam. 5-9-58/B,
Basheerbagh: 500 004
Phone: 040- 55820964, 55787938 Ext: 131
E-mail: mailto:sanjay.nene@irdaonline
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